This document contains all the rules, rights and responsibilities governing the use of the w138 platform. Please read it carefully before using any of our services.
Updated: 1 January 2026Before reading the full document, here is a summary of the six core points in the w138 terms and conditions.
Only users aged 18 and above who are residents of permitted regions are eligible to register and use the w138 platform. Each user is only allowed one active account at any time.
All financial transactions at w138 are processed through secure and legitimate payment channels. Withdrawal of wins is subject to an identity verification (KYC) process that only needs to be completed once.
Every bonus and promotion offered by w138 has its own wagering requirement. Users must fulfil this requirement before wins derived from a bonus can be withdrawn.
Users are fully responsible for maintaining the confidentiality of their password and login credentials. w138 shall not be liable for any losses resulting from unauthorised account access.
W138 reserves the right to suspend or terminate any account found to be in violation of the terms of use, involved in fraud, money laundering, or any suspicious activity without prior notice.
W138 reserves the right to update these terms and conditions at any time. Users will be notified of any material changes via in-platform notifications or email. Continued use of the platform constitutes acceptance of the updated terms.
Important: By registering or using any w138 service, you are deemed to have read, understood and fully agreed to all terms and conditions stated in this document. If you do not agree, please discontinue using the platform.
These terms and conditions ("Agreement") constitute a legally binding contract between you ("User") and w138 ("Platform", "We"). This Agreement governs your access to and use of the website, mobile app, and all services provided by w138.
By accessing the w138 website, downloading our app, registering an account or using any of our services, you hereby confirm that you have read, understood and agreed to be bound by these terms and conditions as well as our Privacy Policy, which forms part of this agreement.
W138 reserves the right to modify, add, or amend these terms at any time without prior notice. The latest version will always be available on this page along with the most recent update date. You are encouraged to check this page periodically to ensure you are always aware of the latest terms in effect.
Continued use of the w138 platform after any changes to the terms constitutes acceptance of the updated terms.
To be eligible to use the w138 platform, you must meet all of the following eligibility requirements at all times:
W138 reserves the right to request proof of age and identity verification at any time. Accounts that fail to complete this verification process may be suspended until verification is successfully completed.
Each user is only permitted to register and maintain one (1) active account only at w138. Registering more than one account, whether using different information or different devices and networks, is strictly prohibited and may result in the immediate termination of all associated accounts.
You must provide accurate, truthful and complete information during registration. Required details include your full name, valid mobile number, date of birth and bank account details. You are responsible for keeping your account information up to date should any changes occur.
You are fully responsible for keeping your password and login credentials confidential. Please use a strong, unique password and enable two-factor authentication (2FA) for added protection. w138 will never ask for your password through any communication channel.
W138 supports multiple payment methods including DuitNow, FPX, Instant Bank Transfer, Touch 'n Go eWallet, GrabPay, and Boost. All transactions are processed in Malaysian Ringgit (MYR) and protected by banking-grade 256-bit SSL encryption.
Any attempt to withdraw funds before meeting the applicable bonus wagering requirements may result in the cancellation of the bonus and related wins.
W138 offers a variety of bonuses and promotions from time to time, including welcome bonuses, cashback, rebates, and festive bonuses. Each promotion has its own terms and conditions as stated on the respective promotions page.
W138 reserves the right to modify, suspend, or terminate any promotion at any time without prior notice. Please check our Promotions page regularly for the latest offers.
All wagering activity at w138, including Live Casino, Sports Betting, Slot Games, and number betting, is subject to the specific rules of each game category. Users must familiarise themselves with the relevant rules before playing.
All games at w138 use a Random Number Generator (RNG) audited by independent certification bodies to ensure fairness and transparency in every game outcome. Valid betting results are final and cannot be reversed except in the case of verified technical errors.
Users are strictly prohibited from engaging in any of the following activities while using the w138 platform:
Violation of any of the above rules may result in immediate account termination, forfeiture of all balances and wins, and legal action where applicable.
W138 is committed to protecting users' personal information in accordance with industry best practices and applicable regulations. All personal data collected is processed transparently and securely.
The information you provide to us is used for identity verification, transaction processing, service communications and improving your user experience. We do not sell or disclose your personal information to third parties without your consent, except where required by law.
For more information on how we collect, use, and protect your data, please refer to Privacy Policy for our full details.
W138 provides its platform and services on an "as is" and "as available" basis. We make no guarantee that the service will always be available without interruption, free of errors, or meet specific user expectations.
W138 reserves the right to suspend, restrict, or terminate any user account at any time, with or without notice, where there is reasonable cause including but not limited to:
Users may also request the closure of their own account at any time via customer support. Any valid balance in the account will be processed for withdrawal upon completion of all required checks.
W138 deeply cares about the wellbeing of our users. We provide a range of gaming management tools to help you stay in control:
If you or someone you know needs help with gambling habits, please visit the Responsible Gaming page for further information and support resources.
If you have any questions, complaints, or need further clarification on these terms and conditions, the w138 customer support team is available to assist you at all times.
You may also refer to the FAQ page for answers to frequently asked questions.
This terms and conditions document is governed by applicable law. Any disputes arising will be resolved through a mutually agreed arbitration process.